The Kawerau i-SITE Visitor Information Centre is the primary contact point for travelers in the Eastern Bay of Plenty, providing essential forestry permits, accommodation bookings, and local event ticketing. Located at Plunket Street, visitors can contact the centre via phone at +64 7 323 6300 or email for current road access status and travel advice.
For domestic and international travelers alike, the Kawerau i-SITE is more than a simple information booth; it is the logistical heart of the “Kawerau Base Camp” strategy. Whether you are seeking the famous Tarawera Falls access codes, booking an InterCity bus, or looking for a central hub from which to explore the wider Bay of Plenty, this facility is your mandatory first stop. If you’re considering staying long-term or exploring alternative work styles, check out the details on our Relocation & Digital Nomad Lifestyle options.
Kawerau i-SITE Contact Details & Location
Connecting with the Kawerau i-SITE is the first step in planning any excursion into the private forestry lands that surround the district. Because access to major attractions like Tarawera Falls is controlled via gated logging roads, having the correct contact information is vital to avoid disappointment at the gate.
Direct Contact Channels
To speak directly with a visitor consultant regarding permits, road closures, or accommodation, utilize the following channels:
- Phone: +64 7 323 6300
- Email: infocentre@kaweraudc.govt.nz
- Physical Address: Plunket Street, Kawerau 3127, New Zealand
- Postal Address: Private Bag 1004, Kawerau 3169
The staff at the i-SITE are locally trained experts who understand the nuances of the region’s geography. If you are calling regarding forestry access, it is recommended to call at least 24 hours in advance, especially during the peak summer season (December through February), as vehicle limits may apply on specific logging roads. Don’t forget to check out the Kawerau Library: Free Wi-Fi & Services for remote working needs while you’re in town!
Finding the Centre
The i-SITE is centrally located within the Kawerau township. If you are driving into town from State Highway 34, proceed towards the town centre. The facility is situated near the exuberant Tarawera River and is well-signposted. Ample parking is available for cars, and there are designated spots for campervans and caravans, aligning with the town’s motorhome-friendly status.
Operating Hours and Seasonal Availability
Reliable access to information is crucial, particularly for travelers arriving late in the day hoping to secure a campsite or permit. The Kawerau i-SITE maintains consistent hours, though they are subject to change on public holidays.
Standard Business Hours
- Monday to Friday: 9:00 AM – 4:00 PM
- Weekends (Saturday & Sunday): 10:00 AM – 2:00 PM
- Public Holidays: Hours may vary; typically closed on Christmas Day and Good Friday.
Traveler Tip: If you plan to visit Tarawera Falls on a weekend, you must arrange your permit during these opening hours. The forestry gates are locked, and access codes are only issued by the i-SITE staff or designated online portals during operational times. The i-SITE can also provide details on local happenings, such as the annual Kawerau Woodfest Events.
The Critical Guide to Forestry Permits (Tarawera Falls)
The most frequent inquiry received by the Kawerau i-SITE contact team is regarding access to the Tarawera Falls. Unlike many Department of Conservation (DOC) sites in New Zealand, the road to Tarawera Falls traverses private forestry land managed by Hancock Forest Management and local Māori trusts.
How to Secure a Permit
Access is not a right; it is a privilege granted through a permit system to ensure safety in an active logging environment. The i-SITE is the primary issuer of these permits.
- In-Person Application: Visit the i-SITE at Plunket Street. You will need to provide your vehicle registration number and driver details.
- Cost: There is a nominal administrative fee (typically around $5 – $10 per vehicle) to cover the processing of the access permit.
- Collection: You will receive a physical permit to display on your dashboard and, crucially, the access code for the electronic gate or a key depending on the current security protocols.
Safety and Compliance
When you contact the i-SITE for a permit, you are agreeing to strict conditions. These roads are used by heavy logging trucks which always have the right of way. The speed limit is strictly enforced, and headlights must be on at all times. The i-SITE staff will provide a safety briefing and a map highlighting
